Privacy Policy

Flowerchild Soins du Corps operates this store and website, including all related information, content, features, tools, products, and services, to provide you, as a customer, with a personalized shopping experience (the “Services”). Flowerchild Soins du Corps is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or other transaction, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and the ways in which your personal information is collected, used, and disclosed.

Personal Information we collect or process

When we use the term “personal information,” we refer to information that identifies you or can reasonably be linked to you or another individual. Personal information does not include information that has been anonymized or de-identified so that it can no longer reasonably be associated with you.

Depending on how you interact with our Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact information including your name, billing address, shipping address, phone number, and email address.
  • Financial information including credit card details, debit card information, payment method details, transaction information, payment confirmations, and other payment-related information.
  • Account information including your username, password, security questions, preferences, and settings.
  • Transaction information including products viewed, added to cart, added to wish lists, purchased, returned, exchanged, canceled, and your transaction history.
  • Communications with us including information contained in communications with us, such as customer service inquiries.
  • Device information including information about your device, browser, network connection, IP address, and other unique identifiers.
  • Usage information including information regarding your interactions with the Services, including how and when you access or use them.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you including when you create an account, access or use the Services, communicate with us, or otherwise provide us with personal information.
  • Automatically through the services including through your device when you use our products or services, visit our website, and through cookies and similar technologies.
  • From service providers including when we engage third parties to provide certain services or technologies on our behalf.
  • From business partners and other third parties including partners and third-party organizations that assist us in providing and improving our Services.

How We Use Your Personal Information

Depending on how you interact with us and the Services you use, we may use your personal information for the following purposes:

To Provide, Personalize, and Improve the Services

We use your personal information to fulfill our contractual obligations, process payments, process and ship orders, manage returns and exchanges, maintain your account, remember your preferences, enable product reviews, and provide personalized recommendations and shopping experiences.

Marketing and Advertising

We may use your personal information to send you marketing communications by email, SMS, or mail and to display advertisements for products and services on our website and other platforms based on your interactions with our Services.

Security and Fraud Prevention

We use your personal information to authenticate your account, provide a secure shopping experience, detect and prevent fraud, investigate suspicious activity, protect public safety, and secure our Services.

If you create an account, you are responsible for maintaining the confidentiality of your account credentials. We strongly recommend that you do not share your username, password, or any access credentials with anyone.

Customer Service and Communications

We use your personal information to provide customer support, respond to inquiries, and maintain our relationship with you.

Legal Purposes

We may use your personal information to comply with applicable laws and regulations, respond to legal requests, investigate disputes, enforce our policies and agreements, and protect our rights, users, and business.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes, including:

  • Shopify, service providers, and vendors that provide services on our behalf, including payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
  • Marketing and advertising partners who help us deliver advertising and promotional services.
  • Third parties when you instruct us, request a service, or otherwise consent to such disclosure.
  • Our affiliates and corporate group.
  • In connection with business transactions such as mergers, acquisitions, or bankruptcy proceedings.
  • To comply with legal obligations, respond to lawful requests, enforce our policies, or protect our rights and the rights of others.

Relationship With Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information regarding your access to and use of the Services in order to provide and improve the Services.

Information submitted through our Services may be transferred to and shared with Shopify and third parties located outside your country of residence.

In addition, Shopify may use certain enhanced features that incorporate information from your interactions with our store, other merchants, and Shopify itself.

To learn more about how Shopify uses your personal information, please review Shopify’s Consumer Privacy Policy:

https://privacy.shopify.com

Third-Party Websites and Links

Our Services may contain links to websites or platforms operated by third parties. If you follow links to websites that are not controlled by us, we encourage you to review their privacy policies and terms of use.

We are not responsible for the privacy, security, accuracy, or reliability of third-party websites or services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

If you are a parent or guardian and believe a child has provided us with personal information, please contact us so that we may remove it.

Security and Retention

No security system is completely secure. While we implement reasonable safeguards to protect your personal information, we cannot guarantee absolute security.

We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements and policies.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information.

Right of Access

You may request access to the personal information we hold about you.

Right to Deletion

You may request that we delete personal information we hold about you.

Right to Correction

You may request correction of inaccurate personal information.

Right to Data Portability

You may request a copy of your personal information and, where applicable, request its transfer to another organization.

Right to Opt Out of Targeted Advertising

Depending on your jurisdiction, you may have the right to opt out of the sale, sharing, or processing of your personal information for targeted advertising purposes.

Marketing Preferences

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our communications.

Even if you unsubscribe, we may continue to send you transactional or account-related communications.

To exercise your rights, you may contact us using the information provided below.

We will not discriminate against you for exercising any of your privacy rights.

Complaints

If you have concerns regarding our handling of your personal information, please contact us.

Depending on your jurisdiction, you may also have the right to lodge a complaint with the applicable privacy authority.

International Transfers

Your personal information may be transferred, stored, or processed outside the country in which you reside.

Where required by law, we rely on appropriate safeguards and transfer mechanisms to protect personal information transferred internationally.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, legal obligations, or regulatory requirements.

Any updates will be posted on this page together with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or would like to exercise your privacy rights, please contact us:

Flowerchild Soins du Corps
Email: hello@flowerchildskincare.ca
Website: www.flowerchildskincare.ca

Last Updated: June 2026