For hygiene and safety reasons, and to help reduce our environmental footprint, all sales are final. We do not accept returns or exchanges unless the product has a manufacturing defect. If an item arrives damaged or defective, please contact our team and include a photo of the product so we can assist you as quickly as possible.

Our team is available to answer any questions regarding your order, our products, or any other inquiries. You can reach us at: hello@flowerchildskincare.ca

We typically respond within 2 to 3 business days.

At Flowerchild, we place great importance on providing personal, human customer service. Every email is read and answered by a member of our team. You’ll always be speaking with a real person, never an automated system.

To check the status of your order, simply refer to the shipping confirmation email you received. It contains your tracking number as well as a link that allows you to track your package in real time.

If you can’t locate your package, we recommend checking around your home and in your mailbox. In some cases, a carrier may mark a package as “delivered” before it has actually been dropped off.

If your package is still missing after 5 business days, please contact our team at hello@flowerchildskincare.ca. We’ll be happy to help.

Once your order has been confirmed, unfortunately, it can no longer be modified or cancelled.

If you have any questions or need assistance, please contact our team at hello@flowerchildskincare.ca.

For hygiene and safety reasons, and to help reduce our environmental footprint, all sales are final. We therefore do not accept returns or exchanges.

If your order arrives damaged or you receive a product with a manufacturing defect, please contact our team at hello@flowerchildskincare.ca and include a photo of the affected product. We will review the situation and will be happy to assist you.

Yes, we offer a 10% welcome discount when you sign up for our newsletter.

Canada

• Free shipping on orders of $85 CAD or more.
  
• $8.99 CAD shipping fee on orders under $85 CAD.
  

United States

• Free shipping on orders of $70 USD or more.
  
• $15 USD shipping fee on orders under $70 USD.

Orders are generally shipped within 2 to 3 business days. Please allow up to 5 business days during peak periods.

For now, we ship our products throughout Canada and the United States.

We are actively working to expand our shipping options and hope to serve additional countries in the near future.

Yes. Flowerchild was created specifically to support women throughout pregnancy, postpartum, and motherhood. Every formula is thoughtfully created to offer skincare women can use with confidence during such an important stage of life.

Yes. Flowerchild skincare is designed to support women throughout pregnancy, postpartum, and breastfeeding. For products applied to the breast, we recommend choosing the fragrance-free cream and avoiding direct application to the nipple before breastfeeding.

At Flowerchild, our products are never tested on animals and never will be.

Yes. All Flowerchild products are 100% vegan and contain no animal-derived ingredients.

Yes. All Flowerchild products are formulated without gluten.